Four key strategic directions emerged through the strategic planning process. The source for these directions included focus group participants (Direct care staff, Leadership, and Board of Directors), the risk management process, the staff feedback survey, and the external stakeholder survey.
1. Strategic Direction: People and Culture
Goal Statement: We recruit, engage and retain a diverse, highly qualified staff in a competitive environment. We support staff learning and development and we offer competitive compensation.
Develop and implement:
- recruitment strategies
- leadership development program
- changes to agency structure
- agency wide staff training program
- agency-wide succession planning structure
Strengthen HR tools and practices.
Enhance our internal communication and feedback systems.
Create opportunities to enhance staff wellness.
2. Strategic Direction: Finance and Sustainability
Goal Statement: We ensure long-term financial stability and sustainability.
- Ensure all programs are fully funded.
- Enhance financial capacity with leadership staff.
- Identify and implement solution(s) to address administrative information management and reporting.
- Continue to strengthen our financial position.
- Develop and implement tools or procedures for vetting new opportunities.
3. Strategic Direction: Internal Support Systems
Goal Statement: We strengthen our internal support systems. We manage growth effectively.
- Develop a comprehensive digital optimization strategy.
- Review privacy related policies and procedures.
- Continue to monitor and address capacity needs for internal administrative supports.
- Complete annual agency risk analysis and mitigation plan.
- Ensure ongoing WorkSafeBC (OSH) compliance.
- Build internal organizational capacity for property management.
4. Strategic Direction: Service Excellence
Goal Statement: We provide high quality, people-centered services.
- Enhance organizational commitment to demonstrate impact, experience, and outcomes.
- Monitor risk, trends, service gaps, and systemic barriers.
- Seek opportunities to advocate and scale-up services in areas where there is a need and we have the capacity to respond.
- Complete CARF accreditation; embed accreditation standards into ongoing agency standards.