Youth Outreach Worker

Open until filled - Closes

  • Surrey

Pathways to Education™ Surrey (Job# 2770-1001)

Regular Full Time (Grid 13)

Pacific Community Resources Society (PCRS) is an award-winning, accredited not-for-profit that has served the Lower Mainland and Fraser Valley for over 30 years. Our participants are often vulnerable or marginalized from society. PCRS is committed to integrated service delivery which is people-centred, inclusive, collaborative, and evidence-based. PCRS has an annual operating budget of approximately 24 million; employs nearly 350 staff; and engages over 200 volunteers.

The Pathways to Education Program™ is a national program, operating in 19 communities across Canada and provides a comprehensive set of academic, social, financial, and individual supports to youth.

Position Summary:

The Youth Outreach Worker is responsible for providing individualized case management to support youth succeed both academically and socially. This position involves developing relationships with youth as well as liaising with family members, school personnel, and community staff to support the educational needs of youth. In addition, student-family support workers will support the after-school tutoring and mentoring programming based in the community. The successful candidate will be dynamic, skilled and experienced in connecting with diverse communities, including Aboriginal, newcomer, and LGBTQ youth to ensure they feel safe, supported, and connected. This position reports to the Program Supervisor of the Pathways Surrey Program.


1) 1 to 1 Case Management:

  • Develop plans in collaboration with youth and appropriate adults (i.e. Parents, guardians, teachers & other school staff, community partners) to address the educational needs/goals of individual youth
  • Monitor youth progress, engagement and participation in the program and liaise with program staff
  • Maintain regular contact with families and facilitate their involvement in the educational goals and plans for their child
  • Provide advocacy and support in order to assist youth access information and support services

2) Develop supportive and engaging relationships with youth:

  • Work with youth to identify goals, strengths, issues and students concerns, while supporting their participation in tutoring, mentoring, school and community activities.

3) Develop resources and enhance tutoring and mentoring programs:

  • Develop diverse resources that address specific learning styles, abilities and need
  • Support youth to fully engage in tutoring and mentoring program
  • Provide support to volunteers to engage with youth utilizing effective tutoring and mentoring techniques

Dimensions of Work

  • Primary interface is directly with youth, volunteers and colleagues in the Pathways program
  • Direct reporting relationship to Program Supervisor
  • Coordination and sharing information with relevant program, school, families and community staff

Work Conditions

  • Hours – early afternoon into evening time and occasional weekends.
  • Flexibility is required as there may be a need for earlier or later hours depending upon circumstances to offer support to youth at key times.
  • Travel between multiple sites in the community

Academic and Job Experience Required:

Post-secondary degree in education, Social work psychology, or Child and youth care diploma.  Plus 2 years’ experience working with at-risk youth populations, or a combination of related education and work experience with youth.

Basic Requirements:

  • Criminal records check including the vulnerable sector
  • Standard first aid and CPR
  • Valid class 5 Driver’s license, with business insurance
  • Use of own vehicle with reimbursement
  • Clean driver’s abstract

Desired Requirements:

  • Experience working with youth and families in the Guildford and Whalley neighbourhoods
  • Experience providing 1-to-1 case management in an education context
  • Experience working in programs supporting the educational success for youth in this community
  • Experience and/or knowledge of working with the public school system (grade 7 -12)
  • Specific training and/or experience with youth with special needs or new language learners
  • Experience working with and guiding volunteers
  • Knowledge of community and social services
  • Understanding of impact of settlement journey

 We strongly encourage candidates with following attributes to apply:

  •  Male-identified candidates
  • Candidates with Aboriginal background
  • Candidates with verbal and written fluency in Arabic, and/or Tagalo

This is given the needs of our youth and families at Pathways Surrey. We have majority male participants (75%), many of whom are from Aboriginal, Filipino or Arabic backgrounds.


  • Silvana Guglielmetti, Pathways Surrey Program Supervisor
 Salary Range:     $22.74/hour – $25.88/hour, plus benefits

Number of Openings: 1 Openings


“PCRS fosters an environment which ensures a sense of belonging, dignity, and respect. We welcome applications from persons with diverse backgrounds and all abilities.”


How to apply

Send Resume to:

ATTN: Silvana Guglielmetti, Supervisor, Pathways to Education

Please quote “Job #2770 – 1001” on your cover letter

and in the subject line of emails.

Resumes without Job # and cover letters will not be accepted.

Only those qualified for an interview will be contacted.

Email Application

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