Residential Services / Quick Response Program
Auxiliary (Grid 13)
The Residential Support Worker is a member of the residential team which is responsible for the direct care of youth placed with Pacific Community Resources Quick Response Program. The program provides short-term (six to eight weeks) assessment and stabilization services to youth in the Fraser Region who are at high risk to harm themselves or others. Core responsibilities include: assisting in stabilization by providing basic care and supervision to youth, on and off site; participating in the assessment and planning for each youth; and assisting in household duties. Adherence to standards of professional practice and ability to work independently within a team framework are essential.
The Residential Support Worker will have a sound understanding of levels of care and standards, and both normal and delayed or problematic development and behaviour.
1) Maintain a Safe and Supportive Environment and Provide a High Standard of Basic Care:
- Assist in admission and orientation routines for new admissions.
- Conduct safety inspections of belongings in line with agency policies, to help ensure that sharp objects, drugs, etc., are not brought into the house.
- Participate in the development of a care plan for each youth in the program.
- Administer medications to youth in accordance with program policy and procedures.
- Plan and manage daily structure and routines (i.e., wake-ups, school, meals, daily chores and tasks, bedtimes, etc.).
- Involve youth in enhancing and developing various living skills, such as: meal preparation, cooking, budgeting, shopping (food, clothes, etc.), gardening, hygiene, etc.
- Monitor activities of youth on and off site, unless directed otherwise by care plan or management strategies.
- Act as a positive role model for youth and assist youth in developing values of honesty, self-assertiveness, respect for others, a democratic viewpoint, and lack of dependency on drugs, alcohol and self-abusive behaviour.
- Apply a range of behaviour management strategies, consistent with: logical consequences, standard practices, and agency policy.
- Identify potential crises and take steps to intervene effectively to prevent and/or diffuse these situations.
- Support youth toward the completion of goals established by the youth and QRP
- As part of the team, takes responsibility for monitoring the health of the youth and recommending appointments with relevant professionals, as necessary.
- Transport youth to and from appointments and activities.
- Monitor visits by family/friends of youth.
- Organize and participate in the provision of developmentally appropriate activities.
- Comply with agency financial policies and program petty cash procedures.
- Maintain good safety practices and employ a preventative approach.
- Identify and manage Unusual Occurrences according to agency policy.
- Handle emergency situations in accordance with policy, including documentation.
- Maintain communication through prescribed documentation and verbal reports.
- Assist in discharge planning.
2) Assist in the Completion of a Comprehensive Assessment on Youth Involved in the Program:
- As required, timely completion of checklists, questionnaires, interviews, exercises, written and verbal reports, etc., in relation to understanding the youth and their perception of the world around them.
- Assist in the evaluation of care plans and management strategies.
- Assist youth in exploring their actions and reactions to various situations, and assist them in identifying possible alternatives.
- Participate in the evaluation of social skills, life skills, strengths/resiliency, problem-solving abilities, coping patterns, etc.
- Monitor youth’s response to medications and alerting the Psychiatric Nurse/Program Supervisor as required.
- Timely written and/or verbal reporting of information relevant to the formal assessment of each youth, including: observations, communication from other service providers or families, comments or reports from youth, etc.
- Proactively assist youth in making an effective transition to the next resource.
3) Assist in Regular Household Duties:
- Assists in the organization and the completion of household tasks (i.e., meal planning; food purchasing and preparation; house cleaning; maintenance; etc.).
- Assist in preparing a room for new admissions.
- Assist in evaluating the clothing needs for youth and in the shopping of new clothing as necessary.
- Contribute towards maintaining the house and grounds.
- Encourage and supervise participation of youth in house/grounds maintenance, in line with abilities, through promoting a sense of pride and spirit among residents.
- Assist in the completion of safety inspections of the house and making recommendations for repairs and improvements; reporting other safety issues regarding the house and grounds as they arise.
4) Contribute to Team Performance:
- Manages own time efficiently and works independently within a team framework.
- Communicate effectively and professionally within the team, including positive and critical feedback.
- Communicate professionally with other service providers, families/friends of the youth and members of the community.
- Consults with other QRP team members, and other relevant resources.
- Seek to continue professional development.
- Maintain First Aid, CPR, and basic physical safety skills.
- Attend and participate in staff meetings, committee meetings and agency staff meetings, as required.
- Understands the stresses of the job and takes steps to prevent stress (burn-out).
5) Performance of Duties in Accordance With Accepted Standards of Practice:
- Punctuality in reporting to work.
- Documents all relevant information in the clinical file in accordance with program standard practices.
- Maintain clinical files in accordance with program standards.
- Timely completion of administrative reports (i.e., time sheets, petty cash receipts, etc.).
- Carries out other administration tasks as assigned.
- Maintains good awareness of agency policies, including periodic review of agency manuals.
- Participate in periodic reviews/evaluations of program structures.
- Makes recommendations to improve program effectiveness and efficiency, as appropriate.
- Assist in orientation of new staff and auxiliary workers.
- Assist in the orientation, training, supervision and evaluation of practicum students and volunteers.
- Conduct aftercare activities (contact with youth after discharge, consult with new resource, etc.), as directed.
- Conduct follow-up activities (outcome evaluation surveys, etc.), as directed.
- Other duties as assigned.
Academic and Job Experience Required:
BSW, or BA in a related field plus 1 year experience, or a 2 Year Child and Youth Care Diploma plus two years’ experience or the equivalent
- Criminal Records Check including the vulnerable sector
- Tuberculosis and Medical Clearances
- Current Standard First Aid Certificate
- Class 5 B.C. Driver’s License with Driver’s Abstract
- Use of own vehicle in good repair and three million dollar liability insurance. Paid Mileage.
- Clear and Concise Communication Skills, Both Verbal and Written
- Residential experience with youth.
- Sexual abuse training
- Substance abuse training
- Learning disabilities training including FASD, ADHD, Early Childhood Education, Special needs
- Knowledge of attachment theory
- Knowledge of Trauma Informed Practice
- Second language prevalent in the Fraser Region
- Other skills/certification in recreation or arts
- Hours – morning, late afternoons, evenings and graveyard shifts.
- 24 hours shift
- Jeet Dhaliwal, Supervisor, Quick Response Program