Residential Support Worker

Open until filled - Closes

  • Surrey

Residential Services / Quick Response Program – Surrey (Job #8400 – 1004)

Auxiliary (Grid 13)

PCRS is a long-standing, award-winning not-for-profit that serves the most vulnerable people in the Province of B.C. We believe that helping the most marginalized individuals and families will raise the health and well-being of the communities we serve. Our vision is to see everyone thriving in strong, healthy communities, and our mission is to inspire healthy and inclusive communities through leadership and collaboration. We value advocacy, diversity and inclusion, empowerment, service excellence, stewardship, and well-being. We have been recognized for placing a high value on work-life balance. Our Employee Family Assistance Program has a full preventative health program including nutrition awareness, stress reduction, and tools to assist our staff with maintaining work-life balance. We take care of our people who take care of the people we serve.

Position Summary:

The Residential Support Worker is a member of the residential team which is responsible for the direct care of youth placed with Pacific Community Resources Quick Response Program. The program provides short-term (six to eight weeks) assessment and stabilization services to youth in the Fraser Region who are at high risk to harm themselves or others.  Core responsibilities include:  assisting in stabilization by providing basic care and supervision to youth, on and off-site; participating in the assessment and planning for each youth; and assisting in household duties.  Adherence to standards of professional practice and the ability to work independently within a team framework is essential.

The Residential Support Worker will have a sound understanding of levels of care and standards, and both normal and delayed or problematic development and behaviour.

Primary Duties:

1 Maintain a Safe and Supportive Environment and Provide a High Standard of Basic Care:

  • Assist in admission and orientation routines for new admissions.
  • Conduct safety inspections of belongings in line with agency policies, to help ensure that sharp objects, drugs, etc., are not brought into the house.
  • Participate in the development of a care plan for each youth in the program.
  • Administer medications to youth in accordance with program policy and procedures.
  • Plan and manage daily structure and routines (i.e., wake-ups, school, meals, daily chores and tasks, bedtimes, etc.).
  • Involve youth in enhancing and developing various living skills, such as meal preparation, cooking, budgeting, shopping (food, clothes, etc.), gardening, hygiene, etc.
  • Monitor activities of youth on and off-site, unless directed otherwise by care plan or management strategies.
  • Act as a positive role model for youth and assist youth in developing values of honesty, self-assertiveness, respect for others, a democratic viewpoint, lack of dependency on drugs, alcohol and self-abusive behaviour.
  • Apply a range of behaviour management strategies, consistent with logical consequences, standard practices, and agency policy.
  • Identify potential crises and take steps to intervene effectively to prevent and/or diffuse these situations.
  • Support youth toward the completion of goals established by the youth and QRP
  • As part of the team, takes responsibility for monitoring the health of the youth and recommending appointments with relevant professionals, as necessary.
  • Transport youth to and from appointments and activities.
  • Monitor visits by family/friends of youth.
  • Organize and participate in the provision of developmentally appropriate activities.
  • Comply with agency financial policies and program petty cash procedures.
  • Maintain good safety practices and employ a preventative approach.
  • Identify and manage Unusual Occurrences according to agency policy.
  • Handle emergency situations in accordance with policy, including documentation.
  • Maintain communication through prescribed documentation and verbal reports.
  • Assist in discharge planning.

2)  Assist in the Completion of a Comprehensive Assessment on Youth Involved in the Program:

  • As required, timely completion of checklists, questionnaires, interviews, exercises, written and verbal reports, etc., in relation to understanding the youth and their perception of the world around them.
  • Assist in the evaluation of care plans and management strategies.
  • Assist youth in exploring their actions and reactions to various situations, and assist them in identifying possible alternatives.
  • Participate in the evaluation of social skills, life skills, strengths/resiliency, problem-solving abilities, coping patterns, etc.
  • Monitor youth’s response to medications and alerting the Psychiatric Nurse/Program Supervisor as required.
  • Timely written and/or verbal reporting of information relevant to the formal assessment of each youth, including observations, communication from other service providers or families, comments or reports from youth, etc.
  • Proactively assist youth in making an effective transition to the next resource.

3) Assist in Regular Household Duties:

  • Assists in the organization and the completion of household tasks (i.e., meal planning; food purchasing and preparation; house cleaning; maintenance; etc.).
  • Assist in preparing a room for new admissions.
  • Assist in evaluating the clothing needs for youth and in the shopping of new clothing as necessary.
  • Contribute to maintaining the house and grounds.
  • Encourage and supervise participation of youth in-house/grounds maintenance, in line with abilities, through promoting a sense of pride and spirit among residents.
  • Assist in the completion of safety inspections of the house and making recommendations for repairs and improvements; reporting other safety issues regarding the house and grounds as they arise.

4) Contribute to Team Performance:

  • Manages own time efficiently and works independently within a team framework.
  • Communicate effectively and professionally within the team, including positive and critical feedback.
  • Communicate professionally with other service providers, families/friends of the youth and members of the community.
  • Consults with other QRP team members, and other relevant resources.
  • Seek to continue professional development.
  • Maintain First Aid, CPR, and basic physical safety skills.
  • Attend and participate in staff meetings, committee meetings and agency staff meetings, as required.
  • Understands the stresses of the job and takes steps to prevent stress (burn-out).

5) Performance of Duties in Accordance With Accepted Standards of Practice:

  • Punctuality in reporting to work.
  • Documents all relevant information in the clinical file in accordance with program standard practices.
  • Maintain clinical files in accordance with program standards.
  • Timely completion of administrative reports (i.e., time sheets, petty cash receipts, etc.).
  • Carries out other administrative tasks as assigned.
  • Maintains good awareness of agency policies, including periodic review of agency manuals.
  • Participate in periodic reviews/evaluations of program structures.
  • Makes recommendations to improve program effectiveness and efficiency, as appropriate.
  • Assist in orientation of new staff and auxiliary workers.
  • Assist in the orientation, training, supervision and evaluation of practicum students and volunteers.
  • Conduct aftercare activities (contact with youth after discharge, consult with a new resource, etc.), as directed.
  • Conduct follow-up activities (outcome evaluation surveys, etc.), as directed.
  • Other duties as assigned.

Academic and Job Experience Required:

BSW, or B.A. in a related field plus one year of experience, or a two Year Child and Youth Care Diploma plus two years’ experience or the equivalent.                                             

Basic Requirements:

  • Criminal records check including the vulnerable sector (both local and Ministry of Justice) and able to pass the Ministry of Children and Family Development consolidated check
  • Current standard first aid certificate
  • Class 5 Driver’s license with business insurance use
  • Use of own vehicle required. (mileage is paid)
  • Driver’s abstract
  • Clear and concise communication skills, both verbal and written

Desired Requirements:

  • Residential experience with youth.
  • Sexual abuse training
  • Substance abuse training
  • Learning disabilities training including FASD, ADHD, Early childhood education, special needs
  • Knowledge of attachment theory
  • Knowledge of trauma-informed practice
  • Second language prevalent in the Fraser Region
  • Other skills/certification in recreation or arts


  • Jeet Dhaliwal, Supervisor, Quick Response Program
Salary Range:     $23.31/hour – $26.53/hour

“PCRS fosters an environment that ensures a sense of belonging, dignity, and respect. We welcome applications from persons with diverse backgrounds and all abilities.”

How to apply

Send Cover Letter and Resume to:

ATTN: Jeet Dhaliwal, Supervisor, Quick Response Program

Please quote “Job #8400 – 1004” on your cover letter

and in the subject line of emails.

Resumes without Job # and cover letters will not be accepted.

Only those qualified for an interview will be contacted.


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